Terms of service
Last Updated: October 16, 2026
1. Introduction and Scope
Welcome to Jorarane (“Jorarane,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website, https://jorarane.com (the “Website”), and any purchases made through our online store.
Jorarane offers home and furniture products to customers in the United States. By accessing our Website, creating an account, or placing an order, you agree to be bound by these Terms and any applicable policies referenced herein.
Please read these Terms carefully before using our Website or making a purchase. If you do not agree to these Terms, you should discontinue using the Website.
We may update these Terms from time to time to reflect changes in our business operations, services, or applicable legal requirements. Any updates will be posted on this page with a revised “Last Updated” date. Changes will take effect as permitted by applicable law. Your continued use of the Website after updated Terms become effective constitutes acceptance of the revised Terms where such acceptance is legally recognized.
These Terms should be read together with our applicable shipping, order cancellation, returns and refunds, and privacy policies.
2. User Accounts and Website Responsibilities
2.1 User Accounts
Certain features of our Website may require you to provide personal information or create an account. You agree to provide accurate, current, and complete information and to update it when necessary.
You are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account, subject to applicable law. Please notify us promptly if you believe your account has been accessed or used without authorization.
We reserve the right to suspend or restrict access to an account when reasonably necessary to address suspected fraud, security risks, unlawful activity, or violations of these Terms, subject to applicable law.
2.2 Acceptable Use
You agree not to:
-
Use the Website for unlawful, fraudulent, or deceptive purposes.
-
Interfere with the security, functionality, or normal operation of the Website.
-
Attempt to gain unauthorized access to our systems, accounts, or data.
-
Submit false, misleading, or unauthorized payment or order information.
-
Use automated tools to access or collect Website information in a manner that violates applicable law or our legitimate operational requirements.
We may take reasonable measures to protect our Website, customers, and business from misuse.
2.3 Website Availability and Responsibilities
We strive to maintain an accessible and reliable Website and to provide accurate product information, order processing, and customer support. However, we do not guarantee that the Website will always be available, uninterrupted, error-free, or compatible with every device or browser.
We may maintain, update, modify, or temporarily suspend portions of the Website when reasonably necessary for operational, security, or technical reasons.
Nothing in these Terms excludes or limits any responsibility that cannot lawfully be excluded or limited under applicable law.
3. Products, Availability, and Pricing
3.1 Product Information
We make reasonable efforts to display product descriptions, photographs, dimensions, colors, materials, and other product details as accurately as possible.
Actual product appearance may vary slightly due to screen settings, lighting, photography, manufacturing variations, or other factors. Customers should review the product description and specifications carefully before placing an order.
Where product measurements, materials, assembly requirements, or other specifications are provided, please review them to determine whether the product meets your needs.
3.2 Product Availability
All products are subject to availability. Product listings do not guarantee that an item will remain in stock or be available for purchase at all times.
If a product becomes unavailable after an order is placed, we will take reasonable steps to notify you and, where appropriate, discuss available options or issue a refund for payments received for an order that cannot be fulfilled.
3.3 Pricing and Errors
All prices and applicable shipping charges will be displayed in U.S. dollars unless otherwise expressly stated.
Prices, promotions, product descriptions, and availability may change from time to time. Changes generally apply prospectively and do not automatically alter orders that have already been accepted, except where permitted or required by applicable law.
If a product is listed with an incorrect price or contains a material listing error, we may take reasonable corrective action. Where legally permitted, this may include contacting you to confirm the correct information or canceling the affected order and refunding amounts paid.
We will not rely on this provision to avoid obligations that have already become legally binding or to restrict any rights you may have under applicable law.
4. Orders and Payments
4.1 Placing an Order
When you place an order through our Website, you are submitting a request to purchase the selected products under the terms displayed at checkout and these Terms.
Please review your shipping address, product selections, quantities, prices, and order total carefully before submitting your order.
An order confirmation email acknowledges receipt of your order but does not necessarily mean that the order has been finally accepted or shipped.
We reserve the right to decline, cancel, or limit an order where reasonably necessary, including in cases involving suspected fraud, payment authorization failures, material pricing errors, product unavailability, or other legitimate fulfillment issues, subject to applicable law.
If we cancel an order after payment has been collected, we will arrange an appropriate refund for the canceled items in accordance with applicable law and our refund procedures.
4.2 Accepted Payment Methods
Jorarane accepts the following payment methods:
-
Visa
-
Mastercard
-
American Express
-
JCB
-
Discover
-
Diners Club
Payment availability may depend on the payment options presented at checkout.
By submitting payment information, you represent that you are authorized to use the selected payment method. You authorize the applicable payment provider to process the transaction for the amount shown at checkout.
Orders may be subject to payment authorization and verification before processing.
4.3 Payment Issues
If a payment is declined, cannot be verified, or otherwise fails, we may request an alternative payment method or suspend order processing until the issue is resolved.
You are responsible for ensuring that the payment information you provide is accurate and that sufficient funds or credit are available to complete the transaction.
Applicable taxes and any additional charges, if required, will be displayed or calculated at checkout as appropriate.
5. Shipping Policy
5.1 Shipping Destinations
Jorarane serves customers in the United States. Shipping availability depends on the destination address, product eligibility, and the shipping options available at checkout.
Please ensure that your shipping address is accurate and complete when placing an order. We are not responsible for delays or delivery issues caused by incorrect or incomplete information provided by the customer, except where otherwise required by applicable law.
5.2 Shipping Fees
Our standard shipping fees are as follows:
-
Orders over $73.69: Free standard shipping.
-
Orders of $73.69 or less: A standard shipping fee of $7.64.
The applicable shipping charge will be displayed during checkout before you complete your purchase.
If a particular destination or order is subject to different shipping conditions, any applicable charges or restrictions should be disclosed before the order is finalized.
5.3 Order Processing Time
Orders generally require 1–3 business days for processing before shipment.
Processing time refers to the period required to prepare an order for dispatch. It is separate from the transportation period after the carrier receives the shipment.
Processing may be affected by order verification, product availability, holidays, operational conditions, or other circumstances beyond our reasonable control.
5.4 Estimated Shipping Time
After an order has been dispatched, the estimated transportation time is 5–8 business days.
We may use DHL or UPS to deliver orders, depending on the shipment and the available carrier service.
The stated shipping time is an estimate, not a guaranteed delivery date. Actual delivery may vary due to carrier operations, weather, holidays, address-related issues, or other circumstances affecting transportation.
Where a delivery estimate or legally required delivery deadline applies, we will handle the order in accordance with applicable law.
5.5 Shipping Delays and Delivery Issues
If your order is delayed, tracking information is unavailable, or a shipment appears to be lost or incorrectly delivered, please contact us at customer@jorarane.com or +1 (951) 627-4830.
We will make reasonable efforts to assist you in investigating the issue and determining the appropriate next steps.
Nothing in this section limits any rights or remedies available to you under applicable law.
For additional shipping information, please refer to our Shipping Policy:
6. Order Cancellation
6.1 Cancellation Requests
If you wish to cancel an order, please contact our customer service team as soon as possible using the contact information provided below.
When submitting a cancellation request, please provide your order number and the email address associated with the purchase so that we can identify your order.
Cancellation requests are subject to the order's current fulfillment status and the terms of our Order Cancellation Policy.
6.2 Orders in Processing or Shipment
An order that has already been processed, packed, dispatched, or otherwise advanced in fulfillment may not be eligible for cancellation through the standard cancellation process.
If an order can no longer be canceled, any subsequent return or refund request will be handled in accordance with our applicable Returns and Refund Policy and any rights available under applicable law.
We will communicate any applicable cancellation restrictions or available alternatives when responding to a cancellation request.
6.3 Cancellation Refunds
If an order is successfully canceled after payment has been collected, the applicable refund will be processed in accordance with our refund procedures and applicable law.
The time required for the refund to appear in your account may depend on your payment method and financial institution.
For complete cancellation requirements and procedures, please refer to our Order Cancellation Policy:
7. Returns, Exchanges, and Refunds
7.1 Return and Exchange Eligibility
Subject to the specific conditions of our Returns and Refund Policy, eligible purchases may be submitted for return or exchange within 30 days of the applicable date specified in that policy.
Before sending an item back, please contact our customer service team to obtain instructions and confirm the applicable return or exchange requirements.
Return and exchange eligibility may depend on factors such as the condition of the item, the reason for the request, and compliance with the applicable return procedure.
The 30-day period does not override any additional rights or remedies that may be available under applicable law.
7.2 Return and Exchange Procedures
To request a return or exchange, please contact us with your order number, the item concerned, and a description of the issue or reason for your request.
Our customer service team will explain the applicable procedure based on the circumstances of the request and our Returns and Refund Policy.
Please do not send an item to an address that has not been confirmed for your return.
Any applicable return shipping charges, packaging requirements, eligibility exceptions, and other conditions will be determined by the applicable policy and mandatory legal requirements. These details should be confirmed with our customer service team before the item is shipped back.
7.3 Exchanges
Approved exchanges will be handled in accordance with our Returns and Refund Policy and the availability of the replacement product.
The estimated processing time for arranging shipment of an approved replacement item is 1–3 business days. This period refers to the arrangement of replacement shipment and does not include the replacement item's subsequent transportation time.
If the requested replacement is unavailable, our customer service team will explain the available options in accordance with the applicable policy and law.
7.4 Refunds
Approved refunds are generally expected to be processed within 1–5 business days, subject to the applicable refund procedure and any conditions that must be satisfied before processing.
This estimate refers to the refund processing period and does not guarantee when the funds will appear in your account. The time required for the funds to become available may vary depending on your payment provider or financial institution.
Refund eligibility, the amount refunded, applicable deductions, and the payment method used for the refund will be determined in accordance with our Returns and Refund Policy and applicable law.
We will not impose deductions or fees that are prohibited by applicable law.
7.5 Damaged, Defective, or Incorrect Items
If you receive an item that appears damaged, defective, or different from the item ordered, please contact us promptly with your order details and a description of the issue.
Where helpful, we may request photographs or other information to assess the issue and determine the appropriate resolution.
Any applicable remedy will be determined in accordance with our Returns and Refund Policy and applicable consumer protection laws.
For complete requirements, exceptions, and instructions, please refer to our Returns and Refund Policy:
8. Privacy and Data Protection
8.1 Collection and Use of Information
Jorarane recognizes the importance of protecting personal information.
When you use our Website, place an order, or contact our customer service team, certain information may be necessary to provide our services. Depending on the interaction, this may include your name, contact details, shipping and billing information, order history, account information, and information relating to customer service requests.
Personal information will be collected and processed in accordance with our actual data practices, applicable law, and the privacy disclosures presented to you.
8.2 Payment Information
Payments may be processed through third-party payment service providers. The information necessary to complete a transaction may be handled by the relevant payment provider in accordance with its applicable terms and privacy practices.
You should not send full payment card numbers, security codes, passwords, or other sensitive authentication information through ordinary customer service email.
8.3 Data Protection and Sharing
We take reasonable steps, consistent with our actual practices and applicable legal requirements, to protect personal information against unauthorized access, use, disclosure, alteration, or loss.
Personal information may be accessed or disclosed where necessary for legitimate business operations, order fulfillment, customer support, payment processing, legal compliance, or other purposes disclosed in our applicable privacy notices and permitted by law.
We do not make any representation in these Terms that exceeds the privacy and security practices actually implemented by our business.
8.4 Your Privacy Rights
Depending on your place of residence and the laws that apply, you may have rights concerning your personal information, including rights to request access, correction, deletion, or other forms of privacy-related relief.
Requests will be handled in accordance with applicable law and the procedures available under our actual privacy practices.
For privacy-related questions or requests, please contact us using the contact details provided in these Terms.
Nothing in this section limits rights that cannot lawfully be waived or restricted.
9. Disputes and Governing Law
9.1 Good-Faith Resolution
If you have a concern or dispute relating to our Website, an order, a product, or these Terms, we encourage you to contact our customer service team first.
We will make reasonable efforts to understand the issue and work toward an appropriate resolution.
Contacting customer service does not waive any legal rights or prevent you from pursuing remedies available under applicable law.
9.2 Governing Law
These Terms and disputes arising from your use of the Website or purchases made through it will be governed by the laws applicable to the relevant transaction and dispute, subject to any mandatory consumer protection laws and conflict-of-law rules that apply.
Nothing in these Terms is intended to deprive consumers of protections that cannot lawfully be excluded under the laws applicable to them.
9.3 Dispute Resolution and Jurisdiction
Any dispute concerning these Terms will be resolved by a court or other competent authority with jurisdiction under applicable law, unless the parties lawfully agree to another method of dispute resolution.
Nothing in this section establishes an exclusive court, mandatory arbitration requirement, or waiver of collective legal rights unless such a provision is separately and validly established in accordance with applicable law.
9.4 Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be applied to the extent permitted by law or severed as necessary. The remaining provisions will continue in effect to the extent they remain legally enforceable.
9.5 No Waiver
Our failure to enforce a provision of these Terms on a particular occasion does not necessarily constitute a waiver of our right to enforce that provision in the future, subject to applicable law.
10. Changes to These Terms
We may revise these Terms as our Website, business operations, or legal obligations change.
When we update these Terms, we will post the revised version on this page and update the “Last Updated” date. Where required by law, we will provide additional notice or obtain consent before implementing material changes.
The revised Terms will apply from their effective date to the extent permitted by applicable law. Changes will not retroactively eliminate rights that have already accrued or alter existing contractual obligations where doing so is prohibited by law.
We encourage you to review this page periodically to remain informed of the terms governing your use of the Website.
11. Contact Us
If you have questions about these Terms, our products, an order, shipping, cancellations, returns, exchanges, refunds, or privacy matters, please contact us using the information below.
Website: Jorarane
Brand: Jorarane
Website URL: https://jorarane.com
Email: customer@jorarane.com
Phone: +1 (951) 627-4830
Address: 5364 Capella Ct, Jurupa Valley, CA 91752, United States
Customer Service Hours: Monday to Friday, 9:00 AM–6:00 PM Central Time (CT)
We will make reasonable efforts to respond to customer inquiries during our stated business hours.
Thank you for choosing Jorarane. We appreciate your business and look forward to serving your home and furniture needs.