Shipping policy
Thank you for shopping with us. This Shipping Policy explains our shipping destinations, shipping fees, order processing times, estimated delivery times, tracking procedures, and how we handle shipping delays and delivery issues.
1. Shipping Destinations
We currently offer shipping within the United States.
Delivery availability may depend on the destination address, carrier coverage, and applicable shipping restrictions. If you need delivery to a P.O. box, military address, U.S. territory, or another address with special delivery requirements, please contact us before placing your order to confirm availability.
2. Shipping Costs
Standard shipping fees are based on the order value as follows:
| Order Value | Standard Shipping Fee |
|---|---|
| Below $73.69 | $7.64 |
| $73.69 or more | Free |
Orders totaling $73.69 or more qualify for free standard shipping. Orders below $73.69 are charged a standard shipping fee of $7.64.
Any applicable shipping fee will be displayed at checkout before you complete your purchase. Shipping eligibility is determined by the order details and checkout terms presented at the time of purchase.
3. Order Processing Time
Our typical order processing time is 1–3 business days.
Processing includes order confirmation, inventory verification where necessary, order preparation, and preparation for shipment. Processing time is separate from transit time.
Business days are Monday through Friday, excluding weekends and applicable public holidays.
Processing times may vary depending on order verification, inventory availability, and fulfillment requirements. Once the carrier receives the package or confirms pickup, the transit period begins.
4. Shipping Methods and Estimated Delivery Time
Our primary shipping carriers include DHL and UPS. The carrier used for each order depends on the shipment and available carrier services.
Estimated transit time is 5–8 business days after the carrier receives the package or confirms pickup.
The estimated shipping timeline consists of two stages:
-
Order processing: typically 1–3 business days.
-
Shipping transit: approximately 5–8 business days after carrier acceptance or confirmed pickup.
The total estimated time from order placement to delivery generally includes both processing and transit time.
These timeframes are estimates, not guaranteed delivery dates. Actual delivery may be affected by weather, carrier operations, public holidays, address accuracy, transportation disruptions, or other circumstances beyond our reasonable control.
5. Shipping Delays and Missing Deliveries
If your package has not arrived after the estimated transit period, please contact us by email so we can review the available order and shipping information. You may also contact us by phone.
To help us investigate, please provide your order number, tracking number if available, and a description of the delivery issue.
We will review the information available and, where appropriate, assist with an inquiry to the carrier. Investigation and resolution times depend on the circumstances and the information provided by the carrier.
6. Taxes and Customs
Applicable taxes will be handled in accordance with the pricing and checkout information presented for your transaction and applicable law.
Where customs clearance is required, our logistics arrangements are intended to facilitate the relevant clearance procedures. Any customs-related charges or customer responsibilities will depend on the specific shipment, the applicable arrangements, and legal requirements.
We do not represent that every order ships from a domestic warehouse or that every product has completed import clearance before an order is placed.
If you receive an unexpected request for a customs or delivery payment, please contact us before paying so we can review the request and the available shipment information.
7. Order Tracking
Once your order has shipped, tracking information will be provided when available. You can use the tracking details included in your shipping notification to check the shipment's progress through the applicable carrier.
Tracking information may not appear immediately after shipment, as carrier systems may require time to register the initial scan or update the shipment status. Tracking updates depend on information provided by the carrier.
If your tracking information is unavailable, has not updated for an extended period, or shows an unexpected delivery status, please email customer@jorarane.com with your order number and tracking details. You may also call us for assistance.
8. Damaged, Lost, or Incorrect Shipments
If an item arrives damaged, a package appears to be lost, or you receive an incorrect item, please contact us as soon as reasonably possible after discovering the issue.
Please include your order number, tracking number if available, a description of the problem, and supporting photographs of the item, shipping label, or packaging where relevant.
Damaged items
If your item arrives damaged during transportation, we will review the circumstances and determine an appropriate resolution under our Return & Refund Policy and applicable law. Depending on the circumstances, a resolution may include a refund, partial refund, replacement, or another applicable remedy.
Lost or missing packages
If tracking information suggests that a package may be lost or it has not arrived as expected, please contact us so we can review the available delivery information and, where appropriate, investigate with the carrier.
If a package is confirmed lost, we will determine an appropriate resolution based on the investigation, the order details, our applicable policies, and applicable law. Depending on the circumstances, this may include a refund, replacement, or another appropriate remedy.
Incorrect items
If you receive an item that differs from your order, please contact customer support and describe the discrepancy. Include photographs where available. We will review the order and determine an appropriate resolution under our Return & Refund Policy and applicable law.
Nothing in this policy excludes or limits any consumer rights or remedies that cannot lawfully be excluded or limited.
9. Shipping Address Changes and Order Cancellations
Shipping address changes
If you need to change your shipping address or delivery information, please contact us as soon as possible. Whether a change can be made depends on the order's processing status and the carrier's available options.
Address changes may be possible before shipment but may not be available after the order has been handed over to the carrier. Please wait for confirmation before assuming that your address or delivery instructions have been updated.
Order cancellations before shipment
If your order has not shipped, you may request cancellation by emailing customer@jorarane.com. Approved cancellations for unshipped orders will receive a full refund in accordance with our Return & Refund Policy.
Cancellation requests cannot be guaranteed once an order has entered a fulfillment or shipping stage that prevents cancellation.
Orders that have already shipped
Orders that have already shipped generally cannot be canceled through our order processing system. If your order has shipped, you may request a return under our Return & Refund Policy where eligible or exercise any statutory rights that apply to your transaction.
Shipment does not eliminate any applicable statutory right of withdrawal or other mandatory consumer protection right.
10. Shipping Address Accuracy
Please review your shipping information carefully before completing your order. Ensure that the recipient's name, street address, apartment or unit number where applicable, city, state, ZIP code, and requested contact information are complete and accurate.
Incomplete or inaccurate information may result in delivery delays, unsuccessful delivery attempts, or a package being returned to the sender.
If you discover an error after placing your order, please contact us as soon as possible. We will review whether the information can still be corrected.
If delivery fails because of an address issue, we will review the circumstances and determine the appropriate next steps. Any additional shipping or redelivery charge will depend on the circumstances, be disclosed as required, and comply with applicable law.
11. Contact Us
If you have questions about shipping fees, processing times, tracking information, delivery delays, or other shipping concerns, please contact us using the information below.
Email: customer@jorarane.com
Phone: +1 (951) 627-4830
Mailing Address: 5364 Capella Ct, Jurupa Valley, CA 91752, United States
Customer Service Hours: Monday through Friday, 9:00 AM–6:00 PM Central Time
Shipping Area: United States
For the most efficient assistance, please include your order number, tracking number if available, and any relevant photographs or delivery information.
We appreciate your business and will make reasonable efforts to assist with shipping questions and delivery issues in accordance with our policies and applicable law.