This Cancellation Policy explains how you can request the cancellation of an order placed through https://jorarane.com. Please review the information below to understand when cancellation may be possible, how to submit a request, and how refunds are handled for approved cancellations.
1. Order Cancellation Eligibility
Orders That Have Not Shipped
You may request to cancel your order before it has shipped. If your cancellation request is approved while the order remains eligible for cancellation, we will arrange the cancellation without an additional cancellation fee.
Submitting a cancellation request does not automatically cancel your order. All requests are subject to review based on the order's current fulfillment and shipping status.
Orders Being Processed
If your order is still being processed, please contact our customer service team as soon as possible. We will review the order's current status to determine whether cancellation is still possible.
Because order processing and fulfillment may already be underway, we cannot guarantee that every request received before shipment can be completed.
Orders That Have Shipped
Once an order has shipped, it generally cannot be canceled through our standard cancellation process. If you no longer wish to keep a shipped order, please refer to our Return & Refund Policy for information about return eligibility, the applicable procedure, and potential refunds.
This policy does not limit any cancellation, withdrawal, or other consumer rights that may apply under relevant laws.
2. How to Request a Cancellation
To request an order cancellation, contact our customer service team by email or telephone as soon as possible, preferably before your order ships.
Email: customer@jorarane.com
Phone: +1 (951) 627-4830
Customer Service Hours: Monday through Friday, 9:00 AM–6:00 PM Central Time.
Please include the following information so we can identify and review your order:
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Order number provided when you placed your order.
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Name or email address associated with the order.
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Payment confirmation or other relevant information, if reasonably necessary to verify the transaction.
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A clear statement that you wish to cancel your order.
For your security, do not send your full payment card number, card security code, account password, or other unnecessary sensitive information.
Our team will review your request and determine whether the order can still be canceled. Please do not assume that your order has been canceled until you receive confirmation.
3. Cancellation Review and Confirmation
After receiving your request, our customer service team will review it and check the order's current fulfillment and shipping status.
The outcome depends on the order's actual status when the request is reviewed.
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If your request is approved, we will notify you as soon as reasonably possible and arrange the cancellation and any applicable refund.
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If your order has already shipped, we will explain that cancellation through the standard process is generally unavailable and direct you to our Return & Refund Policy, where appropriate.
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If your order cannot otherwise be canceled, we will inform you of the outcome and provide relevant guidance based on its status.
We cannot guarantee approval or a specific response time. Contacting us as early as possible gives us the best opportunity to review your request before shipment.
4. Refunds for Canceled Orders
If your cancellation request is approved and a refund is due, the refund will be issued to the original payment method used for the order.
The time required for the refunded amount to appear in your account may vary depending on your payment provider, bank, or card issuer. Although we will arrange or initiate the applicable refund, the time needed for the funds to be credited may depend on the relevant financial institution or payment provider.
If the refund does not appear within the timeframe indicated by your payment provider, you may contact them for further assistance.
Refunds for canceled orders are subject to the applicable terms of our Return & Refund Policy and any consumer rights that apply under relevant laws.
5. Orders That Have Already Shipped
Orders that have already shipped generally cannot be canceled through our standard cancellation process.
If you no longer want an order after it has shipped, please refer to our Return & Refund Policy to determine whether it qualifies for a return or refund and to review the applicable requirements.
Not every shipped order is necessarily eligible for return or refund. Eligibility and applicable conditions will be determined in accordance with our Return & Refund Policy and relevant consumer protection laws.
Nothing in this policy is intended to exclude or restrict any rights you may have under applicable federal or state law.
6. Contact Us
If you have questions about this Cancellation Policy or need assistance with an order cancellation, please contact us using the information below.
Jorarane
Website: https://jorarane.com
Email: customer@jorarane.com
Phone: +1 (951) 627-4830
Address: 5364 Capella Ct, Jurupa Valley, CA 91752, United States
Customer Service Hours: Monday through Friday, 9:00 AM–6:00 PM Central Time.
We are happy to assist with cancellation-related questions and provide information about the status of your request.