Privacy policy

This Privacy Policy explains how Jorarane.com collects, uses, discloses, stores, and protects personal information when you visit https://jorarane.com, browse our products, place an order, contact customer service, or otherwise interact with our website.

We are committed to handling personal information transparently and responsibly. The personal information we collect and the privacy rights available to you depend on how you use our website, your location, and the laws applicable to your circumstances.

Where applicable law requires consent for a particular processing activity, we will obtain that consent before proceeding. Using our website alone does not constitute consent where an affirmative choice is legally required.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information processed in connection with your use of Jorarane.com, including when you:

• Browse our website or view products.

• Place an order or provide information necessary to complete a purchase.

• Create or use an account, if this functionality is available.

• Contact customer service about orders, products, returns, refunds, or cancellations.

• Interact with cookies and similar technologies.

• Submit a privacy request or communicate with us about your personal information.

This policy covers information collected directly from you, information collected automatically through website technologies, and information received from third parties where applicable and legally permitted.

Not every provision applies to every visitor. The information we process and the obligations that apply depend on the relevant services, transactions, jurisdiction, and applicable law.

2. Personal Information We Collect

The information we collect depends on your interactions with our website and the features you use.

Contact Information

When you place an order, contact us, or submit information through an available form, we may collect your name, email address, telephone number, shipping address, and billing address where necessary.

Order and Transaction Information

We may collect order numbers, order dates, purchased products, quantities, transaction records, shipping details, delivery status, cancellation requests, return requests, refund records, and communications relating to your purchase.

Payment Information

Payment-related information may be processed to authorize payments, complete transactions, and resolve payment issues.

Depending on the payment method and service provider, this information may include transaction identifiers, payment status, billing details, and other information necessary to process your purchase.

Payment card details and security credentials may be collected or processed directly by the relevant payment provider. We do not claim that we independently store complete payment card numbers or security codes. Our handling of payment information depends on the payment systems and configurations actually used.

Account Information

If account registration or login functionality is available and you choose to use it, we may collect your name, email address, login credentials, and account preferences as necessary to manage your account.

Customer Service Communications

When you contact us, we may collect your contact details, order number, questions, feedback, complaints, and information or documents you provide to support a return, refund, cancellation, or product-related request.

Please avoid sending unnecessary sensitive personal information when contacting customer service.

Device and Usage Information

Depending on the website technologies in use, we may automatically collect technical information such as your IP address, browser type, device type, operating system, access timestamps, pages viewed, referring pages, website interactions, and security logs.

This information may be used to maintain website functionality, troubleshoot technical problems, protect our systems, and understand website performance, subject to applicable law.

Cookie and Tracking Information

Cookies, pixels, tags, and similar technologies may collect information about your website visits, preferences, interactions, and, where applicable, analytics or advertising activity.

The information collected depends on the technologies actually enabled on our website and your applicable privacy choices.

Information From Third Parties

Where necessary and legally permitted, we may receive information from payment processors, shipping and delivery providers, website hosting services, technical service providers, or other third parties involved in operating our website and fulfilling orders.

We do not assume that every category described in this section is collected from every visitor.

3. How We Collect Information

We collect personal information through the following methods, as applicable.

Information you provide directly when placing an order, completing an available form, contacting customer service, or communicating with us by email or telephone.

Information collected automatically through website technologies when you browse or interact with our website, subject to applicable privacy and consent requirements.

Information received from payment, shipping, hosting, technical, or other service providers when necessary for the services they perform and when the disclosure is legally permitted.

We limit collection to information reasonably relevant to the purposes described in this policy and subject to applicable legal requirements.

4. Cookies and Similar Technologies

Cookies are small data files stored on a browser or device. Similar technologies, including pixels, tags, and certain forms of local storage, may support website functionality, remember preferences, measure website activity, or assist with advertising where applicable.

Depending on the technologies actually used, cookies and similar technologies may serve the following purposes.

Strictly Necessary Technologies

These technologies support essential website functions, such as maintaining a shopping session, operating the shopping cart and checkout, and protecting website security. Where permitted by law, strictly necessary technologies may operate without consent when required to provide a service you request.

Functional Technologies

These technologies may remember settings or preferences to improve the browsing experience. Where required by applicable law, we will obtain consent before activating nonessential functional technologies.

Analytics Technologies

If analytics services are enabled, they may help us understand website traffic, product page visits, user interactions, and website performance. Consent will be obtained where required by applicable law.

Advertising Technologies

If advertising or advertising measurement services are enabled, they may be used to measure advertising performance, attribute purchases to advertising activity, or support relevant advertising. We will provide consent mechanisms or other required privacy controls where applicable.

These categories describe potential purposes and do not represent a claim that every category is currently enabled.

Managing Cookie Preferences

Where a cookie preference tool is available, you can use it to manage your choices for nonessential cookies and similar technologies.

You may also be able to delete or block cookies through your browser settings. Browser settings may not control every tracking technology or replace a legally required opt-out mechanism.

Where consent is required, we will not treat continued browsing, merely visiting a page, or closing a notice as affirmative consent.

Rejecting nonessential cookies will not, by itself, prevent you from using basic shopping functions. However, disabling certain functional technologies may affect some website features.

Session cookies generally expire when the browsing session ends. Persistent cookies remain for a specified period or until deleted, depending on their configuration. Actual retention periods depend on the technologies used.

5. How We Use Personal Information

We may use personal information for the following purposes, as appropriate and subject to applicable law.

Order Processing and Fulfillment

To receive, process, confirm, and manage orders, maintain transaction records, and communicate relevant order information.

Payment Processing

To facilitate payment authorization, confirm transaction status, address payment issues, and maintain necessary billing records.

Shipping and Delivery

To arrange shipment, provide delivery updates, and investigate shipping or delivery problems.

Customer Service and After-Sales Support

To respond to questions, handle complaints, provide product assistance, and manage communications concerning purchases.

Returns, Refunds, and Cancellations

To process cancellation requests, review voluntary return requests, manage applicable statutory rights, issue eligible refunds, and maintain relevant records.

Website Operations and Improvement

To maintain website functionality, troubleshoot errors, improve user experience, and understand website performance where permitted by applicable law.

Security and Fraud Prevention

To detect suspicious activity, help prevent fraud, protect website security, investigate potential misuse, and safeguard transactions.

Transactional Communications

To send communications about orders, payments, shipping, delivery, returns, refunds, account activity where applicable, and customer service requests.

Marketing Communications

Where permitted by law, we may use relevant contact information to send promotional messages about products or offers. Where prior consent or another specific legal requirement applies, we will meet that requirement before sending marketing communications.

You may unsubscribe from marketing emails by following the instructions included in the message, where available, or by contacting customer service. Unsubscribing from promotional messages does not necessarily stop essential communications about existing orders or customer service requests.

Legal Compliance

To comply with applicable legal obligations, respond to lawful requests, establish or defend legal claims, enforce applicable agreements, and protect our legal rights.

We will not use personal information for an incompatible additional purpose unless an appropriate legal basis or other permission under applicable law allows that use.

6. How We Share Personal Information

We may disclose personal information when necessary to operate our website, fulfill orders, provide customer service, comply with legal obligations, or pursue another permitted purpose described in this policy.

Service Providers

Depending on our actual business arrangements, we may share relevant information with:

• Payment processors that facilitate transactions.

• Shipping and delivery providers that transport orders and provide tracking information.

• Website hosting and technical service providers that maintain website functionality and security.

• Customer service providers that assist with communications, if such services are used.

• Analytics or advertising providers, if such services are enabled and their use is legally permitted.

These categories describe potential recipients and do not mean that every listed service is necessarily used.

Where appropriate, service providers are subject to applicable contractual, confidentiality, security, and data protection requirements. They may process personal information only as permitted by the relevant arrangement and applicable law.

Professional Advisers and Public Authorities

We may disclose information to legal, accounting, or other professional advisers when reasonably necessary for their services.

We may also disclose information to courts, regulators, law enforcement agencies, or government authorities when required by law or when otherwise legally permitted.

Other Authorized Disclosures

We may share information when you have provided valid consent, requested a transaction involving another party, or when another applicable legal basis permits the disclosure.

Sale, Sharing, and Targeted Advertising

Certain disclosures may qualify as a sale, sharing, or processing for targeted advertising under specific U.S. privacy laws, even when no money changes hands.

Whether an activity falls within these definitions depends on the actual data flow, the recipient, the purpose of the disclosure, and the applicable law.

Our use of analytics, advertising, and third-party tracking technologies must be assessed based on actual website configurations and business practices. This policy does not assert that we sell or share personal information, nor does it make an unconditional claim that we never do so.

If a relevant activity triggers an applicable opt-out right, we will provide the required mechanism and honor valid requests as required by law. Depending on the applicable requirements, this may include an accessible website control or recognition of a legally recognized opt-out preference signal.

You may contact customer@jorarane.com with privacy questions. However, contacting customer service does not replace a separate online opt-out mechanism where applicable law requires one.

7. Data Storage, Retention, and Security

Data Storage

Personal information may be stored in systems operated by us or by service providers supporting our business. Storage and processing locations depend on our actual technical infrastructure and service arrangements.

We do not represent that all personal information is stored exclusively in the United States or in any other particular country.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, subject to applicable legal requirements.

Retention periods depend on factors such as the type of information, the purpose of collection, order and customer service status, applicable accounting and tax obligations, dispute resolution needs, and legal recordkeeping requirements.

When personal information is no longer necessary and no legal or other permitted reason requires continued retention, we will delete it, anonymize it, or take other appropriate measures in accordance with applicable law and reasonable data management practices.

Information Security

We use reasonable technical and organizational safeguards appropriate to the nature of the personal information and the risks associated with processing it.

Depending on the systems and services used, safeguards may include access restrictions, secure data transmission, system access controls, and security management procedures.

No website, electronic transmission, or storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security.

If a personal data incident occurs, we will take the actions required by applicable law, which may include investigating the incident, implementing remedial measures, and providing legally required notifications.

8. Your Privacy Rights

Depending on your location, the applicable law, and the circumstances of the processing, you may have rights concerning your personal information.

These rights may include the following, subject to applicable legal conditions and exceptions.

Right to Access

You may have the right to request access to personal information we hold about you and certain information about how it is processed.

Right to Correction

You may have the right to request correction of inaccurate personal information.

Right to Deletion

You may have the right to request deletion of eligible personal information, subject to applicable legal exceptions and lawful retention requirements.

Right to Data Portability

Where applicable law provides this right, you may request a copy of certain personal information in a portable electronic format.

Right to Opt Out

Where applicable law provides such rights, you may opt out of the sale or sharing of personal information, targeted advertising, or certain profiling activities that produce legal or similarly significant effects.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw that consent through the relevant consent management tool or by contacting customer@jorarane.com. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

Right to Object or Restrict Processing

Where applicable law, including the GDPR when applicable, provides these rights, you may object to certain processing activities or request restrictions under the relevant legal conditions.

Right to Lodge a Complaint

Where applicable law provides this right, you may lodge a complaint with the competent privacy or data protection authority.

How to Submit a Privacy Request

Email customer@jorarane.com and describe the request you wish to make.

We may request additional information reasonably necessary to verify your identity and authority to submit the request. Verification will be proportionate to the nature and sensitivity of the request and consistent with applicable law.

Where permitted, an authorized agent may submit a request on your behalf, subject to applicable authorization and verification requirements.

We will respond within the time limits required by the applicable law. Where an extension is legally permitted and necessary, we will provide any required notice.

If we deny a request in whole or in part, we will explain the reason and provide information about any applicable appeal or review procedure to the extent required by law.

We will not unlawfully discriminate against you for exercising a privacy right. Where required by applicable law, we will not deny goods or services, charge a different price, or provide a different level or quality of service solely because you exercised a protected privacy right, except where a legally permitted difference applies.

9. U.S. Privacy Laws

We handle personal information in accordance with applicable U.S. federal and state privacy laws. The specific obligations and rights that apply depend on the law, our business activities, the information involved, and the circumstances of the processing.

Not every privacy law applies to every business or transaction.

California Consumer Privacy Laws

Where applicable, we will comply with the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and other applicable California privacy requirements.

Depending on the law's applicability and the circumstances, California residents may have rights to:

• Know certain information about the personal information collected, used, disclosed, sold, or shared.

• Access eligible personal information.

• Request correction of inaccurate personal information.

• Request deletion of eligible personal information.

• Opt out of the sale or sharing of personal information, where applicable.

• Opt out of targeted advertising or certain profiling activities where applicable law provides that right.

• Limit certain uses and disclosures of sensitive personal information where applicable.

• Receive equal treatment for exercising rights protected by law.

The scope of these rights, response deadlines, and applicable exceptions depend on the governing legal provisions and the circumstances.

We do not represent that every CCPA or CPRA provision necessarily applies to our business. If an activity triggers a statutory opt-out obligation, we will provide the applicable method and honor valid requests as required by law.

Other U.S. Federal and State Laws

Other federal or state privacy and consumer protection laws may apply to particular data, transactions, or activities. Depending on the circumstances, these laws may address privacy rights, information security, breach notifications, marketing communications, children's information, or other matters.

We will apply the requirements that govern the relevant processing activity. We do not claim that every user in every state has identical privacy rights or that our business is automatically subject to every state privacy statute.

Exercising U.S. Privacy Rights

To submit a request under an applicable U.S. privacy law, email customer@jorarane.com and identify the type of request you wish to make.

We will verify the request as required by law and respond within the applicable timeframe. Where a law provides a right to appeal a denial, we will provide information about the applicable appeal procedure.

10. European Economic Area and GDPR

The EU General Data Protection Regulation (GDPR) applies only when its territorial and material requirements are met. This may depend on factors such as whether an organization is established in the European Economic Area or offers goods or services to individuals in the European Union or monitors their behavior there.

Where the GDPR applies to our processing, we will comply with its applicable requirements.

Data Protection Principles

Where applicable, our processing of personal data is subject to principles including lawfulness, fairness, transparency, purpose limitation, data minimization, accuracy, storage limitation, security, and accountability.

Legal Bases for Processing

Where the GDPR applies, we process personal data only when an applicable legal basis permits the processing. Depending on the circumstances, this may include:

• Consent for processing activities where consent is the appropriate legal basis.

• Contractual necessity for processing orders, arranging delivery, and providing requested services.

• Compliance with legal obligations, including applicable recordkeeping requirements.

• Legitimate interests, where permitted by law and where those interests are not overridden by the individual's rights and freedoms.

The appropriate legal basis depends on the specific processing purpose. Where processing relies on consent, you may withdraw consent without affecting the lawfulness of processing carried out before withdrawal.

GDPR Rights

Where the GDPR applies and its conditions are met, you may have the right to:

• Access your personal data.

• Request correction of inaccurate or incomplete data.

• Request erasure in qualifying circumstances.

• Request restriction of processing in qualifying circumstances.

• Receive certain personal data in a structured, commonly used, and machine-readable format and, where applicable, request its transmission to another controller.

• Object to certain processing activities, including processing based on legitimate interests and direct marketing, subject to the applicable rules.

• Withdraw consent where processing is based on consent.

• Lodge a complaint with a competent data protection supervisory authority.

• Not be subject to certain decisions based solely on automated processing, including profiling, where the GDPR grants that right.

These rights are subject to applicable legal conditions and exceptions.

Submitting a GDPR Request

You may submit a request by emailing customer@jorarane.com. Please identify the right you wish to exercise and provide sufficient information to help us locate the relevant personal data and verify your identity where reasonably necessary.

We will respond within the applicable legal timeframe. If we cannot fulfill a request, we will explain the reasons and available remedies to the extent required by law.

Where applicable, you may lodge a complaint with the competent supervisory authority, particularly in the EU Member State of your habitual residence, place of work, or the place of the alleged infringement.

International Transfers Under the GDPR

If personal data subject to the GDPR is transferred outside the European Economic Area, the transfer must comply with the applicable GDPR requirements.

Depending on the circumstances, a lawful transfer mechanism may include an adequacy decision, appropriate safeguards, or another permitted mechanism.

The actual transfer arrangements and safeguards depend on the relevant data flows and service providers. This policy does not claim that a particular transfer mechanism has been implemented unless it has been confirmed.

Additional GDPR Obligations

Whether additional obligations apply, including appointing a data protection officer, designating an EU representative, or conducting a data protection impact assessment, depends on the GDPR's requirements and the actual nature and scale of the processing.

We do not represent that any such appointment or arrangement exists unless confirmed by our business records.

11. Children's Privacy

Our website is intended primarily for consumers shopping for home furniture and home decor. It is not specifically designed or presented as a service directed to children.

We do not knowingly seek to collect children's personal information in circumstances where doing so would violate applicable law.

Requirements concerning children's personal information vary by jurisdiction and may depend on the child's age, the nature of the service, and the circumstances of collection.

If you believe a child has provided personal information in circumstances that require our attention, please contact customer@jorarane.com. We will review the matter and take appropriate action as required by applicable law.

We do not claim to operate a particular age-verification system or parental consent mechanism unless confirmed by our actual practices.

12. Third-Party Websites and Services

Our website may contain links to external websites or interact with third-party services used for payments, shipping, website functionality, or other purposes.

Third parties may collect or process information under their own privacy policies and terms. Their practices and retention periods may differ from ours.

Where a third party processes personal information on our behalf, the applicable contractual and legal requirements govern that relationship. Where a third party processes information independently, its own privacy obligations must be assessed under applicable law.

We encourage you to review the relevant privacy notices before providing information directly to third parties.

Nothing in this section excludes any responsibility that applicable law requires us to retain.

13. International Data Transfers

Personal information may be processed in different countries or regions depending on our actual business operations, technical infrastructure, and service provider arrangements.

Storage and processing locations may differ by information category and service. We do not claim that all personal information remains in the United States or that every international transfer uses a particular mechanism.

Where applicable law imposes requirements on international transfers, we will take the measures required for the relevant transfer. These may include appropriate contractual protections, recognized transfer mechanisms, or other safeguards permitted by the governing law.

Where the GDPR applies, transfers of personal data outside the European Economic Area will be assessed under the applicable GDPR requirements, including any applicable adequacy decision, appropriate safeguards, or permitted derogation.

The safeguards and mechanisms used depend on the actual data flow and the circumstances of the transfer.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business operations, website functionality, data processing practices, service providers, or applicable legal requirements.

When we revise this policy, we will update the information displayed on this page. If a change materially affects how personal information is processed or affects your rights, we will provide additional notice or obtain renewed consent where required by applicable law.

A revised policy does not eliminate any legal requirement to provide notice, obtain consent, or respect a privacy right.

We encourage you to review this page periodically to understand our current privacy practices.

15. Contact Us

If you have questions about this Privacy Policy or wish to submit a request concerning your personal information, cookies, access, correction, deletion, or consent, please contact us.

Email: customer@jorarane.com

Phone: +1 (951) 627-4830

Mailing Address: 5364 Capella Ct, Jurupa Valley, CA 91752, United States.

Customer Service Hours: Monday through Friday, 9:00 AM–6:00 PM Central Time.

Shipping Area: United States.

When submitting a privacy request, please describe the nature of your request and provide sufficient information to help us identify the relevant records. We may request reasonable additional information to verify your identity or authority, as permitted by applicable law.

We will review and respond to privacy requests within the timeframes and under the procedures required by the laws applicable to your request.

We are committed to handling personal information responsibly and respecting the privacy rights that apply to our customers.