Refund policy

Thank you for shopping at jorarane.com. This Return & Refund Policy explains how we handle order cancellations, returns, refunds, and items that arrive damaged, defective, or incorrect.

We offer a voluntary 30-day return policy for eligible purchases, subject to the conditions described below. Certain purchases may also be covered by statutory consumer protection rights, including a right of withdrawal where applicable. Our voluntary return policy does not replace or restrict any rights that cannot lawfully be excluded.

Customer Service Information

Email: customer@jorarane.com

Phone: +1 (951) 627-4830

Mailing Address: 5364 Capella Ct, Jurupa Valley, CA 91752, United States

Customer Service Hours: Monday through Friday, 9:00 AM–6:00 PM Central Time.

1. Order Cancellations

Orders That Have Not Shipped

You may request cancellation of an order that has not yet shipped by emailing customer@jorarane.com. Please include your order number and clearly state that you wish to cancel the order.

If the cancellation is confirmed, we will issue a refund to your original payment method. The time it takes for the funds to appear in your account depends on your payment provider or financial institution.

Because order processing may begin shortly after purchase, we cannot guarantee that every cancellation request can be completed before shipment.

Orders That Have Already Shipped

Once an order has shipped, it generally cannot be canceled through our order processing system. You may request a return under our voluntary 30-day return policy, where eligible, or exercise any statutory rights applicable to your purchase.

Shipment does not automatically eliminate any consumer rights that may apply under the governing law.

2. Voluntary 30-Day Return Policy

We accept eligible voluntary return requests submitted within 30 days after delivery.

This 30-day period applies to our voluntary return policy. It does not replace or shorten any applicable statutory withdrawal period or other mandatory consumer protection right.

Return Eligibility

For a voluntary return, the item should meet the following conditions:

The item remains in its original condition, without damage caused by improper use, unauthorized modification, or mishandling after delivery.
All included components, accessories, hardware, manuals, and other supplied parts are returned, where applicable.
Original packaging is included where reasonably available and appropriate for protecting the item during return shipping.
The item has not been altered or damaged after delivery in a way that makes it ineligible under this voluntary policy.
The order can be identified using the information provided with the return request.

We recognize that customers may need to inspect furniture and home goods to assess their suitability. Opening packaging or reasonably inspecting an item will not automatically eliminate statutory rights.

Items That May Not Qualify

A voluntary return may be declined if the item does not meet the eligibility conditions described above, including damage caused by improper use or unauthorized modification after delivery.

Any decision to decline a voluntary return is subject to applicable law. These conditions do not eliminate any statutory refund, withdrawal, warranty, or other consumer right that applies to the purchase.

How to Request a Return

Email customer@jorarane.com with the following information:

Your order number.
The name or description of the item.
The reason for the return.
Photos or other supporting information, if relevant and available.

We will review the request under our voluntary return policy and provide return instructions if the item qualifies.

This review process applies to voluntary returns only. You do not need to obtain our approval before exercising an applicable statutory right of withdrawal.

3. Exchanges

We currently offer returns and refunds rather than direct product exchanges.

If you would like a different item, size, color, or style, you may return your original purchase if it qualifies under the applicable policy or law. After the return and any applicable refund have been processed, you may place a new order, subject to product availability and the price in effect at that time.

A new order is a separate transaction and may be subject to different prices, promotions, shipping arrangements, and inventory availability.

This policy does not restrict any repair, replacement, refund, or other remedy required by applicable law for defective, damaged, or incorrectly supplied goods.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, the item is defective, or you receive an item different from what you ordered, please contact customer@jorarane.com as soon as reasonably possible after discovering the issue.

Please provide:

Your order number.
A description of the damage, defect, or discrepancy.
Clear photos of the item, packaging, shipping label, or affected components, if available.

Photos can help us assess the issue. If photos are unavailable, please contact us to discuss the information you can provide.

Available Resolutions

Depending on the circumstances and applicable law, an appropriate resolution may include:

A full refund.
A partial refund where appropriate and legally permitted.
Return shipping at no charge to you when the issue is attributable to us or the item was damaged in transit.
A replacement, repair, or another remedy where required or permitted by applicable law.

We will explain the applicable resolution and whether the item needs to be returned. Please contact us before discarding an affected item when doing so could interfere with the assessment or return process, unless disposal is reasonably necessary for safety.

For eligible returns involving damage, defects, incorrect items, or other issues attributable to us, we will arrange return shipping without charging you a return shipping fee.

Nothing in this policy limits any applicable statutory warranty, consumer guarantee, refund right, or other mandatory remedy.

5. Return Authorization and Shipping Instructions

For voluntary returns, please follow these steps.

Step 1: Contact Customer Service

Email customer@jorarane.com with your order number, the item you wish to return, and the reason for your request. Include relevant photos or additional information, if available.

Step 2: Review the Request

We will review the request against the eligibility conditions of our voluntary return policy and explain the next steps if the return qualifies.

This review is not a prerequisite to exercising an applicable statutory right of withdrawal.

Step 3: Prepare the Item

For eligible voluntary returns, we will provide return shipping instructions and an electronic return shipping label where applicable.

Download and print the label, attach it securely to the package, and follow the instructions provided. Please package the item carefully and include its components and accessories.

For large furniture or bulky items, follow the specific packing and shipping instructions provided for your return.

If you are exercising an applicable statutory right of withdrawal, you may send your withdrawal notice without waiting for approval or a return label.

Step 4: Return Inspection

After receiving the returned item, we may inspect its condition to determine whether it meets the applicable voluntary return conditions.

Any inspection will be conducted consistently with applicable law and will not be used to disregard a mandatory consumer right.

Step 5: Refund Processing

If a refund is due, we will initiate it in accordance with the applicable return terms and legal requirements.

Statutory withdrawal refunds are handled according to the governing law rather than the approval process for voluntary returns.

6. Return Shipping Costs and Fees

Return shipping costs depend on the reason for the return, the applicable policy, and any governing legal requirements.

Voluntary Returns for Personal Reasons

For an eligible voluntary return requested because you changed your mind or no longer want the item, you may be responsible for reasonable return shipping costs, where permitted by law and disclosed as required.

We will communicate any applicable return shipping charge or permitted deduction, including its amount or calculation method, before the return proceeds or any deduction is made.

We do not impose undisclosed return handling fees or restocking fees under this policy.

Returns for Damaged, Defective, or Incorrect Items

If the return is necessary because an item arrived damaged, is defective, was incorrectly supplied, or the issue is otherwise attributable to us, eligible return shipping will be provided at no charge to you.

We will explain the applicable shipping arrangements and provide the necessary instructions.

Return Shipping Labels

For eligible returns for which we provide a return label, we will send the label electronically along with the applicable shipping instructions.

You are responsible for downloading and printing the label, attaching it securely, and packaging the item according to the instructions provided.

For statutory withdrawals, responsibility for return shipping costs is determined by applicable law and any legally required prior disclosures. The terms of our voluntary return policy do not override those requirements.

7. Refund Processing and Timing

Refunds are generally issued to the original payment method used for the purchase, subject to applicable law and the payment provider's capabilities.

Canceled Orders

If an order cancellation is confirmed before shipment, we will initiate a full refund to the original payment method.

Voluntary Returns

For eligible voluntary returns that require the item to be sent back, we will initiate the refund within 1–3 business days after receiving and verifying the returned item.

Damaged, Defective, or Incorrect Items

For eligible claims involving damaged, defective, or incorrect items, we will determine the appropriate resolution based on the circumstances and applicable law.

Where a refund is due, we will explain the applicable process and timing. We will not require an item to be returned when the circumstances or applicable law do not require its return.

Statutory Withdrawals

For a valid statutory withdrawal, we will process the refund within the deadlines and under the conditions required by the applicable law.

Any mandatory rules concerning the refund of delivery charges, the payment method, and the timing of reimbursement take precedence over the ordinary voluntary return process.

When Will the Refund Appear?

After we initiate a refund, the funds typically appear in your account within 1–5 business days. Actual posting times depend on your payment provider, card issuer, bank, or other financial institution.

The time required for us to initiate a refund is different from the time required for the funds to appear in your account. We cannot guarantee the exact date on which your financial institution will complete the transaction.

8. Statutory Right of Withdrawal

A statutory right of withdrawal may apply to certain purchases under the laws governing the transaction. A 14-day withdrawal period does not automatically apply to every purchase or every consumer in the United States.

Where applicable law grants a withdrawal right, that right is separate from our voluntary 30-day return policy. The following information applies only to the extent required by the governing law.

Withdrawal Period

Where a 14-day statutory withdrawal period applies, you may generally exercise the right within 14 days after receiving the goods, subject to the rules and exceptions established by the applicable law.

The starting date, calculation of the period, and any exceptions depend on the governing law and the circumstances of the purchase.

How to Exercise Your Right of Withdrawal

You may exercise an applicable statutory right of withdrawal by sending us a clear statement that you wish to withdraw from your purchase.

Send your notice to customer@jorarane.com or use another legally effective method of communication.

Please include your order number and enough information to identify the purchase. You do not need to provide a reason for withdrawing.

You do not need to wait for our approval, complete our voluntary return application, or provide a return reason before exercising an applicable statutory withdrawal right.

Returning Goods After Withdrawal

Where the governing law requires the goods to be returned, you must send them back or hand them over within the period required by that law. Where a 14-day return period applies, this generally means within 14 days after notifying us of your withdrawal.

Please contact customer@jorarane.com for relevant return shipping instructions. Requesting instructions does not require you to wait for approval before submitting your withdrawal notice.

Refunds After Withdrawal

For a valid statutory withdrawal, we will reimburse payments in accordance with the governing law.

Where required by law, the refund includes the cost of the least expensive standard delivery option offered for the original purchase. Any permitted exceptions will be applied only where supported by the applicable law.

Refunds will be issued using the original payment method unless another method is expressly agreed upon where legally permitted. We will not charge a refund processing fee for using the original payment method.

Where the applicable law permits us to withhold reimbursement until the goods have been received or evidence of their return has been provided, we may do so until the relevant condition is met. Any mandatory legal deadline or exception will take precedence.

The statutory refund deadline is not automatically replaced by the ordinary 1–3-business-day processing period or the typical 1–5-business-day payment posting period described above.

Return Shipping Costs After Withdrawal

Responsibility for the direct cost of returning goods following a statutory withdrawal depends on applicable law and any legally required prior disclosure.

Where the law permits the consumer to bear these costs and the required disclosure has been made, the consumer may be responsible for the direct return shipping costs. Where the law requires us to bear these costs, we will do so.

You may submit a valid withdrawal notice without first obtaining a return label, completing a voluntary return application, or receiving approval.

Exceptions to Statutory Withdrawal Rights

The availability of a statutory withdrawal right and any applicable exceptions depend on the governing law and the specific circumstances of the purchase. Certain customized, personalized, made-to-order, or other special-category goods may be treated differently where the law provides for an exception.

We do not claim that every product is automatically covered by a statutory withdrawal right or that any product category is automatically excluded without a legal basis.

Nothing in this section creates a statutory right where none exists or removes a right granted by applicable law.

9. Return Exceptions and Consumer Protections

Damage Caused After Delivery

For voluntary returns, we may decline a return or limit a refund where an item has been damaged after delivery through improper use, unauthorized modification, or other conduct attributable to the customer, provided the decision is consistent with the disclosed policy and applicable law.

This assessment distinguishes customer-caused damage from damage on arrival, shipping damage, manufacturing defects, and incorrect fulfillment.

Any statutory withdrawal right, warranty, or other mandatory consumer remedy remains subject to the applicable legal rules.

Items That Do Not Qualify for Voluntary Returns

If an item does not meet the conditions of our voluntary return policy, we will explain the reason for our decision.

An item may not qualify for a voluntary refund under those conditions. However, an opened package, missing original packaging, or reasonable inspection does not automatically eliminate all statutory rights or other mandatory remedies.

Mandatory Consumer Rights

This policy explains our voluntary return arrangements and how we handle applicable statutory rights. It does not waive, exclude, or restrict any consumer right that cannot lawfully be waived, excluded, or restricted.

Consumer protection requirements may differ by country, state, sales region, product, and transaction. If a mandatory legal requirement conflicts with this policy, the applicable legal requirement will prevail to the extent of the conflict.

Nothing in this policy establishes a universal 14-day statutory withdrawal right for all U.S. consumers or all purchases.

10. Contact Us

If you have questions about returns, refunds, order cancellations, damaged items, or statutory withdrawal rights, please contact us.