Jorarane offers several payment methods for eligible purchases to make shopping for home furniture and home decor convenient. Please review the accepted payment methods and payment information below before placing your order.
1. Accepted Payment Methods
We accept the following payment methods for eligible purchases, subject to availability, card issuer approval, and applicable transaction restrictions:
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Visa
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Mastercard
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American Express
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JCB
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Discover
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Diners Club
To complete your purchase, select an available payment method at checkout and follow the on-screen instructions.
2. How to Make a Payment
To pay for your order, select an available payment method at checkout and enter the requested information as instructed.
Before submitting your order, carefully review your selected items, shipping information, and final order total.
Payment authorization and processing may depend on your card issuer, payment eligibility, and applicable transaction requirements. Submitting payment information does not guarantee that a transaction will be approved.
If your payment cannot be completed, review the checkout instructions or contact your card issuer for assistance.
3. Payment Currency and Pricing
Please review the prices displayed on the website and the final order total at checkout before submitting your order.
The applicable payment currency should be confirmed from the currency displayed during checkout. Currency conversion or foreign transaction fees may apply depending on your card issuer, financial institution, or payment arrangements.
Jorarane does not determine fees independently imposed by your financial institution. Please contact your card issuer for information about any such charges.
4. Payment Security
For your protection, enter payment information only through the website's legitimate checkout process.
Do not send full payment card numbers, card security codes, passwords, or other sensitive payment credentials by email or telephone.
If you have concerns about a payment request or checkout page, please contact customer service using the contact information provided below.
5. Declined Payments and Checkout Issues
A payment may be declined for various reasons, including incorrect payment details, insufficient available funds, card restrictions, or security checks performed by your card issuer.
If your payment is declined, you can try the following steps:
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Check that your payment information is accurate and up to date.
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Confirm that your card is valid and permitted for the transaction.
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Contact your card issuer for more information about the decline.
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Try another accepted payment method, if available.
Retrying a payment does not guarantee approval. Our customer service team can help with website-related checkout questions but cannot override a payment decision made by your card issuer.
If the issue continues, contact us at customer@jorarane.com or +1 (951) 627-4830.
6. Order Confirmation and Payment Questions
After placing an order, review the order confirmation and any order details provided to ensure that your information is correct.
If your payment appears to have been charged but you have not received an order confirmation, please contact customer service before attempting another payment. This helps us review the available information and reduce the risk of an unintended duplicate payment.
When contacting us, please provide your order number, the email address associated with your order, and a transaction reference if available.
For your security, do not include full payment card numbers, card security codes, or passwords in your message.
7. Refunds and Payment Methods
Approved refunds are generally issued to the original payment method, where supported and in accordance with the applicable refund procedures.
Refund eligibility and procedures are explained in our Return & Refund Policy and Cancellation Policy. Please review the relevant policy for information about your specific situation.
The time required for a refund to appear in your account may vary depending on your card issuer or financial institution.
If you have questions about a refund or a refund that has not appeared in your account, please contact customer service for assistance.
8. Contact Information
For questions about accepted payment methods, checkout issues, declined payments, order payments, or refund-related payment concerns, please contact us using the details below.
Website: https://jorarane.com
Email: customer@jorarane.com
Phone: +1 (951) 627-4830
Contact Address: 5364 Capella Ct, Jurupa Valley, CA 91752, United States
Customer Service Hours: Monday through Friday, 9:00 AM–6:00 PM Central Time
Shipping Area: United States nationwide
When contacting customer service about an order, please include your order number and the email address associated with the purchase, where available. Never send sensitive payment credentials by email or telephone.